(5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. For these exceptions the minimum age requirement is 21 years. I always receive CC refunds for canceled cruises in about a week. The ship also has liberty to deviate from the advertised route and/or timetable , and to call or omit, advance or delay calling at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board, the safety, comfort or convenience of guests and any measures, actions, precautions or requirements which may have been introduced as result of COVID-19, or any other health emergency. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. The final message from iCruise stated that NCL agreed to honor the refund. (8) Contagious or Infectious Diseases other than COVID-19: We may refuse to embark or may disembark, or refuse to reboard after going ashore or confine to cabin any Guest at any port who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by immigration or other governmental authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other guests or the crew. Failure to do so may result in the Guest being refused boarding. The following terms also apply, except where otherwise stated, to transfers between airport and ship which form part of a flight inclusive booking made with us or where you book them with us at the same time as you make your cruise only booking. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. We may provide you with information (in our brochure, on our website and/or when you are on holiday) about shore excursions which are available for you to purchase on board ship. If you are booking within 14 days of departure, you must notify us of any errors (by us) within 48 hours of receiving your confirmation invoice. (2) Please be aware that any advice against non-essential international travel (including as a result of COVID-19) issued by the UK Foreign, Commonwealth and Development Office (or equivalent authorities outside the UK for citizens of those countries) may have an impact on your travel insurance. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding taxes, fees, amendment charges and the cost of any Restricted Air flight(s). Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. You are strongly advised to take out appropriate and adequate insurance to protect all valuable and important items. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). Any damage which is not apparent or loss of cabin or other luggage must be notified to us in writing within 15 days of disembarkation from the ship or re-delivery (or scheduled re-delivery in the event of loss). If any Guest suffers from reduced mobility or any medical condition or disability which may affect your holiday, please give us full details before booking so that we can provide you with precise information as to the suitability of the holiday taking into account your specific needs. Requested excursions may not be available at time of booking. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). Any claims covered by the Regulation and the Athens Convention must be made within the time limits set out in the Athens Convention (see below). Guests are at all times responsible for paying all service fees imposed by the airlines. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Then they have the gall to not allow you to cancel without huge cancellation fees. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. (2) Your cruise holiday fare includes all meals in the main dining rooms, snack and buffet restaurants, entertainment on board ship (unless part of a dining entertainment production), numerous activities on-board, the use of many on-board facilities, detailed port briefings, port charges, departure taxes, baggage handling, and where part of your contracted holiday arrangements, flights, hotel stays (room only) and transfers between airport, hotel and ship (for flight inclusive cruises or where purchased at the same time as making your cruise only booking). To find out more, please. Different limits and bases for liability apply depending on whether the death or personal injury results from a shipping incident or a non-shipping incident. (4) Mandatory Compliance with COVID-19 Policies and Procedures. (1) You may book with us directly by telephone on 0800 03102121 or via one of our authorised travel agents or our website www.ncl.com. Where you book cruise only arrangements through a travel agent, your contract may be with us or with the travel agent depending on how your booking is made and whether you purchase other services such as flights from or through the travel agent in connection with your cruise. A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. I don't remember ever cancelling a pre-paid SHOREX. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). Luggage does not include mobility equipment which is dealt with below. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. Any property left on a ship at final destination may be stored and repatriated at the Guest's expense. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. momoz74 3 yr. ago Did the confirmation include any dollar amounts? The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. You shall have no claim for any loss or inconvenience incurred. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. They are arranged and provided by operators who are wholly independent of us. (3) COVID-19 Policies and Procedures. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. If your reservation includes a Restricted Air flight, a full non-refundable* payment is due at time of booking. This may be the case, for example, where measures applied by the UK or any other government or public authorities (such as locally applicable restrictions) mean you are unable to leave your home / local area and/or travel to or gain entry into the country(ies) where your holiday is due to take place. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. We will not be liable to make any refund, meet any costs or expenses or pay any compensation or other sum of any description as a result. The rebooking will always be subject to flight availability and to the payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. a. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Refund processing time is about 3 to 4 weeks. Guests are also advised to carefully read and review Clause 2 and our website at www.ncl.com/sail-safe which contain important terms, conditions, policies, procedures and requirements related to public health and COVID-19. It is possible that flight times may be changed even after tickets are made available - we will contact you as soon as possible if this occurs. Providing we are in agreement that you are entitled to do so in accordance with this clause, we will send you a cancellation invoice to confirm the cancellation. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. Guests will be responsible for all related costs and fines, including without limitation travel expenses and for proper travel documentation for any port, including for repatriation. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Certain international safety requirements, shipbuilding requirements and/or applicable regulations may cause difficulty for mobility-impaired persons or persons with severely impaired sight and/or hearing. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. The Guest's consent extends to minors and other persons in the care and charge of the Guest. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. These fees are at all times non-refundable. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. A "non-shipping incident" means any incident which is not a shipping incident. For further information on SFPD (including redress numbers), see www.tsa.gov/SecureFlight. IMPORTANT NOTICE: Guests are advised to carefully read and review the Terms and Conditions of the Guest Ticket Contract set out below which affect your legal rights and are binding. You must not bring on board any intoxicating liquors or beverages or any drugs. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Subject to clauses 12(5) and 12(6) and as otherwise permitted by English law, we do not limit the amount of damages you are entitled to claim in respect of personal injury or death which we or our employees have caused intentionally or negligently. Other exceptions also apply. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. Claims involving luggage or personal possessions are subject to this clause. Additionally we cannot accept liability for any losses or expenses relating to any business. Cruise Cancelled by Norwegian. All notifications must be in writing and given to our Customer Relations Desk or the supplier of the service concerned. Where an insignificant change is made before departure, we will notify you in writing. Transfers may be cancelled without charge prior to balance due date. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. Our travel agents are not authorised to accept service of any legal proceedings. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. You should notify us as soon as possible in the event of any change in these details. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. The different options and fares are marked accordingly. Norwegian Cruise Line. It has been identified that elderly persons and persons with certain chronic medical conditions may be at increased risk of life-threatening complications from being infected with COVID-19. (8) Without prejudice to any other provision of the terms set out in this clause, any liability which we may have to you on any basis for or in connection with any transfer which does not form part of a flight inclusive booking or is not booked at the same time your cruise only booking is made will in any event be limited to a refund of the cost of the transfer in question paid to us except where the claim involves death or personal injury or loss or damage of luggage or personal possessions, in which case the Athens Convention limits the maximum amount we as the carrier may have to pay. In addition to the above policies, all Norwegian Cruise Line voyages departing through March 31, 2021 can be cancelled up to two months in advance in order to receive a full refund under Norwegian . 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